Step 1: Verify Your System Meets the Requirements
Ensure your system meets the minimum requirements to run the eye-tracking test. Refer to the full guide on RealEye Hardware & Software Requirements to check the details.
Step 2: Enable Camera Access & Check Webcam Connection in Your OS
Ensure your webcam is properly connected and that your operating system allows camera access:
- Windows: Go to Settings > Privacy > Camera
- macOS: Go to System Preferences > Security & Privacy > Camera
If the webcam isn't working here, it won’t work for the eye-tracking test either.
For Windows N Edition users: install the Media Feature Pack. Learn how to do this here: [RealEye Eye-Tracking Test for Windows N Edition].
Step 3: Allow Camera Access in Your Browser
Open your browser (Google Chrome recommended) and make sure camera access is allowed. You can check and adjust this in the Chrome settings under Settings > Privacy and Security > Site Settings > Camera. Ensure "Sites can ask to use your camera" is selected.
For the best experience, make sure you are using the latest version of Google Chrome or a Chromium-based browser. Avoid using outdated versions of other browsers, such as older Microsoft Edge.
Important note: Some Chrome extensions may block your webcam. To avoid issues, try opening Chrome in Incognito Mode. This disables most extensions and can help resolve webcam problems.
Step 4: Close Other Webcam Applications
Make sure no other apps are using your webcam. Only the RealEye app should access the camera during the test. You can use a video conference during the eye-tracking test, but it must be done through a browser. Read more here: [Using tools like Zoom while performing an eye-tracking test]
If you've followed all the steps and your webcam still isn't working, refer to the guide linked here.
💌 If you have any questions or need further assistance, feel free to reach out to our team at contact@realeye.io