How to cancel subscription
When you cancel your subscription you will be on a grace period. That means you will be able to still use RealEye.io eye-tracking platform until the end of your current billing period. If you still would like to cancel your subscription, go to settings and choose the “License” option. You’ll see your current plan prize, next billing date, and the number of participants left. Press the “Cancel License” button and a warning pop-up will appear
If you do not subscribe again before the end of the grace period this is what will happen after the grace period ends:
- You'll lose access to all dashboards
- You will not be able to create new studies
- Participants will not be allowed to participate in studies
To not lose access to all your data you may change your plan to basic instead of canceling it.