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Beata Lewandowska
Written by Beata Lewandowska

GDPR Data Processors

List of RealEye Data Processors (GDPR)


Amazon Web Services (AWS)

Location: United States.

Data Security Certicfications: Privacy Shield, ISO27001, SOC3.

Data Processed: Everything.

Use: AWS is our main hosting service. Data processing (HTTP servers, databases) are provided by AWS.

Vendor GDPR info.

Braintree

Location: Braintree is a service of PayPal. PayPal (Europe) S.à r.l. et Cie, S.C.A. is duly licenced as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg.

Data Processed: Email, first and last name.

Use: We use Braintree as our payment gateway provider. We do not store credit card details.

Vendor GDPR info.

ChartMogul

Location: ChartMogul CMTDE GmbH & Co. KG (Germany)

Data Processed: Email, first and last name.

Use: We use ChartMogul to analyze our sales data (subscriptions, payments).

Vendor GDPR info.

Clickworker

Location: clickworker GmbH, Hatzper Straße 30, 45149 Essen, Germany

Data Processed: Eye-tracking test (URL, images).

Use: We use Clickworker to provide RealEye panelists.

Vendor GDPR info.


Coconut

Location: Headquarters Location: Hong Kong

Data Processed: videos uploaded for eye-tracking tests.

Use: video transcription.

Vendor GDPR info.

Facebook Pixel

Location: United States.

Data Processed: User cookies and IP address and a other.

Use: We sometimes use Facebook Pixel to monitor our Facebook campaings.

Vendor GDPR Info.

GSuite (Google Apps)

Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.

Data Security Certicfications: Privacy Shield, ISO27001, SOC3.

Data Processed: Potentially anything.

Use: We use GSuite for all RealEye email, as well as document and spreadsheet creation, editing, storage and sharing.

Vendor GDPR Info.

Google Analytics

Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.

Data Security Certicfications: Privacy Shield, ISO27001, SOC3.

Data Processed: Potentially anything.

Use: We use Google Analytics to monitor our website usage (guests) and for Search Engine Optimization.

Vendor GDPR Info.

Google Cloud

Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.

Data Security Certicfications: Privacy Shield, ISO27001, SOC3.

Data Processed: Study items.

Use: We use Google Cloud to scan study items (images, video, website screenshots) for nudity or racist content. We use Google Cloud to perform OCR (text recognition) to provide some of our features.

Vendor GDPR Info.

Google ReCaptcha

Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.

Data Security Certicfications: Privacy Shield, ISO27001, SOC3.

Data Processed: User cookies and IP address.

Use: We use Google ReCaptcha mainly to secure our system against payment frauds.

Vendor GDPR Info.

Hotjar

Location: Hotjar Limited, a private limited liability company registered under the Laws of Malta with company number C 65490, having its registered address situated at Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta

Data Processed: Potentially anything.

Use: We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Vendor GDPR info.

New Relic

Location: San Francisco HQ, 188 Spear St., Suite 1200, San Francisco, CA USA, 94105

Data Processed: User IP.

Use: We use New Relic to monitor our platform (servers) performance.

Vendor GDPR info.

User.com

Location: Poland, User.com Sp. z o.o., ul. Grzybowska 87, 00-844 Warsaw, NIP: 5272791969, REGON: 366211058

Data Processed: Potentially anything.

Use: We use User.com as our Customer Relations Management system. It also provides on-line chat feature and knowledge base system.

Vendor GDPR Info.

Quaderno

Location: Recrea Systems, SLU ('Recrea'), with company registration number B35635648 and headquartered at Bravo Murillo 34 - 35003 Las Palmas, Spain

Data Processed: Potentially anything.

Use: We use Quaderno as our invoicing system.

Vendor GDPR info.

Prolific

Location: Prolific Academic Ltd registered in England and Wales under company number 08991598 having our registered office at The Wheelhouse, Angel Court First Floor, 81 St. Clements Street, Oxford, OX4 1AW

Data Processed: Eye-tracking test (URL, images).

Use: We use Prolific to provide RealEye panelists.

Vendor GDPR info.

Rollbar

Location: San Francisco - Headquarters, 665 3rd Street #150, San Francisco, USA

Data Processed: Potentially anything.

Use: We use Rollbar to monitor our system stability and catch errors.

Vendor GDPR info.

Sendinblue

Location: Sendinblue, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 498 019 298 with its registered office at 55 rue d’Amsterdam, 75008 Paris (hereafter “Sendinblue“) .

Data Processed: Email, first and lastname.

Use: We use Sendinblue for email marketing.

Vendor GDPR info.

Slack

Location: Slack Technologies Limited, One Park Place, Upper Hatch Street, Dublin 2, Ireland

Data Processed: Potentially anything.

Use: We use Slack as internal communication tool and for system events (eg. new customer) notifications.

Vendor GDPR info.

Trello

Location: Atlassian company. Australia/USA.

Data Processed: Potentially anything.

Use: We use Trello as internal task management tool.

Vendor GDPR info.

Urlbox

Location: London, England.

Data Processed: Study Items (images, websites).

Use: We use Urlbox to take screenshots.

Vendor terms of service.

Woodpecker

Location: Wrocław, Poland, EU

Data Processed: Email, first and lastname.

Use: We use Woodpecker for email marketing.

Vendor GDPR info.

Official Resellers

Location: LATAM

Data Processed: Email, first and lastname of LATAM customers.

Use: Sales and marketing. See https://www.realeye.io/about/us/ "Meet the LATAM Team"

Affiliates

Location: Whole world.

Data Processed: Email, first and last name of customers that used affiliate code.

Use: We allow afiiliate to see some basic data of customers that have signed up using their affiliate code. See: https://www.realeye.io/affiliate/

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