GDPR Data Processors
List of RealEye Data Processors (GDPR)
Amazon Web Services (AWS)
Location: United States.
Data Security Certifications: Privacy Shield, ISO27001, SOC3.
Data Processed: Everything.
Use: AWS is our main hosting service. Data processing (HTTP servers, databases) is provided by AWS.
Apiflash.com
Location: NetCube SASU. 129 Rue des Lilas 34980, Saint-Gély-du-Fesc, France.
Data Processed: Study Items (images, websites).
Use: We use Apiflash to take website screenshots.
HubSpot
Location:
Global Headquarters
2 Canal Park
Cambridge, MA 02141
United States
Data Processed: Potentially anything.
Use: We use HubSpot as our Customer Relations Management system.
Braintree
Location: Braintree is a service of PayPal. PayPal (Europe) S.à r.l. et Cie, S.C.A. is duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg.
Data Processed: Email, first and last name.
Use: We use Braintree as our payment gateway provider. We do not store credit card details.
Clickworker
Location: clickworker GmbH, Hatzper Straße 30, 45149 Essen, Germany
Data Processed: Eye-tracking test (URL, images).
Use: We use Clickworker to provide RealEye panelists.
Coconut
Location: Headquarters Location: Hong Kong
Data Processed: videos uploaded for eye-tracking tests.
Use: video transcription.
GSuite (Google Apps)
Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.
Data Security Certifications: Privacy Shield, ISO27001, SOC3.
Data Processed: Potentially anything.
Use: We use GSuite for all RealEye email, as well as document and spreadsheet creation, editing, storage, and sharing.
Google Analytics
Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.
Data Security Certifications: Privacy Shield, ISO27001, SOC3.
Data Processed: Potentially anything.
Use: We use Google Analytics to monitor our website usage (guests) and for Search Engine Optimization.
Google Cloud
Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.
Data Security Certifications: Privacy Shield, ISO27001, SOC3.
Data Processed: Study items.
Use: We use Google Cloud to scan study items (images, video, website screenshots) for nudity or racist content. We use Google Cloud to perform OCR (text recognition) to provide some of our features.
Google ReCaptcha
Location: Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA.
Data Security Certifications: Privacy Shield, ISO27001, SOC3.
Data Processed: User cookies and IP address.
Use: We use Google ReCaptcha mainly to secure our system against payment frauds.
Hotjar
Location: Hotjar Limited, a private limited liability company registered under the Laws of Malta with company number C 65490, having its registered address situated at Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta
Data Processed: Potentially anything.
Use: We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (i.e., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
New Relic
Location: San Francisco HQ, 188 Spear St., Suite 1200, San Francisco, CA USA, 94105
Data Processed: User IP.
Use: We use New Relic to monitor our platform (servers) performance.
User.com
Location: Poland, User.com Sp. z o.o., ul. Grzybowska 87, 00-844 Warsaw, NIP: 5272791969, REGON: 366211058
Data Processed: Potentially anything.
Use: We use User.com as our Customer Relations Management system. It also provides an online chat feature and a knowledge base system.
Quaderno
Location: Recrea Systems, SLU ('Recrea'), with company registration number B35635648 and headquartered at Bravo Murillo 34 - 35003 Las Palmas, Spain
Data Processed: Potentially anything.
Use: We use Quaderno as our invoicing system.
Prolific
Location: Prolific Academic Ltd, registered in England and Wales under company number 08991598 having our registered office at The Wheelhouse, Angel Court First Floor, 81 St. Clements Street, Oxford, OX4 1AW
Data Processed: Eye-tracking test (URL, images).
Use: We use Prolific to provide RealEye panelists.
Sendinblue
Location: Sendinblue, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 498 019 298 with its registered office at 55 rue d’Amsterdam, 75008 Paris (hereafter “Sendinblue“).
Data Processed: Email, first, and last name.
Use: We use Sendinblue for email marketing.
Slack
Location: Slack Technologies Limited, One Park Place, Upper Hatch Street, Dublin 2, Ireland
Data Processed: Potentially anything.
Use: We use Slack as an internal communication tool and for system events (i.e., new customer) notifications.
Trello
Location: Atlassian company. Australia/USA.
Data Processed: Potentially anything.
Use: We use Trello as an internal task management tool.
Woodpecker
Location: Wrocław, Poland, EU
Data Processed: Email, first, and last name.
Use: We use Woodpecker for email marketing.
Official Resellers
Location: LATAM
Data Processed: Email, first and last name of LATAM customers.
Use: Sales and marketing. See https://www.realeye.io/about/us/ "Meet the LATAM Team"